Team Lead

Applebee's (Potomac Family Dining Group)•Harrisonburg, LA

14d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment and Team Member performance, with very limited decision-making authority. It also completes basic administrative tasks associated with opening and closing, handles cash procedures, oversees alcohol service and delivery auditing, and performs other related duties as assigned.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED is required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule including mornings, midday shifts, evenings, weekends, and holidays.
Demonstrated sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly, engaging manner.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement and focused on People, Profits, and Guest Experience.
Ensure immediate response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touching and proactive resolution of potential issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs in accordance with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service in compliance with state and federal laws and regulations, as well as company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, and integrity, serving as a role model.
Perform other related duties as required and assigned.