Team Lead

EssilorLuxottica Group•Monroe, NC

16d

About The Position

The Team Lead creates exceptional value for customers and patients by delivering exceptional customer service and ensuring they are delighted. The role contributes to store success by managing key optical and lab processes and systems to exceptional results, where applicable. In retail, the Team Lead helps ensure the team provides unsurpassed customer service, executes accurately with product knowledge, assists customers with product selections and recommendations, supports sales associates, and serves as a responsible alternate store key holder. In the lab, where applicable, the Team Lead custom-fits glasses and precisely places prescriptions in lenses. The role helps associates strengthen their knowledge, skills, and certifications related to lens and lab technology, ensures finished eyewear meets optical standards and customer requirements, promotes safe work practices, and handles basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Help ensure the LensCrafters team provides unsurpassed customer service.
Execute work accurately and proactively, using product knowledge and a solution-driven approach.
Assist customers with selections and recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Handle basic operation, cleaning, and ongoing maintenance of lab tools and systems.