Team Lead

Planet Fitness•Shakopee, MN

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. This full-time, non-exempt supervisory role supports staff development and member service, performs front-desk tasks, helps manage team members and marketing efforts, and provides backup support to the Club Manager as needed. The position also helps maintain the club’s cleanliness, appearance, inventory, and adherence to company policies and procedures.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.

Responsibilities

Assist in training and developing staff.
Assist with member service oversight and ensure staff provide a great customer experience.
Perform front-desk tasks, including answering calls, taking information calls, assisting with check-ins, sign-ups, cancellations, and member account updates.
Meet potential members and provide gym tours.
Help address member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist with overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.