Team Lead

Applebee's (Potomac Family Dining Group)•Winchester, KY

14d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working during the shift. The Team Lead helps supervise the restaurant environment and Team Member performance, completes basic administrative functions related to opening and closing, and ensures that cash handling, alcohol service, deliveries, inventory, product preparation, safety, security, organization, cleanliness, and sanitation meet company, brand, and applicable government standards. The role requires professionalism, ethical conduct, and a role-model image, as well as the ability to respond to guest concerns and support a high-quality guest experience. Work weeks may be 20–40 hours, with a flexible schedule that can include mornings, mid-day shifts, evenings, weekends, and holidays. Travel is negligible. The work environment may include wet floors, loud noises, fast-paced activity, and outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED is required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week on a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to perform the physical demands described, including standing and fast-paced mobility, lifting and carrying, reaching, bending, stooping, kneeling, and frequent hand immersion in water.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Help supervise the restaurant environment during scheduled shifts, with very limited decision-making authority.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement to support people, profits, and the guest experience.
Ensure verbal guest complaints receive an immediate response and correction.
Use table touches and proactive service to provide a high-quality guest experience and resolve potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.