Team Lead

2020 Companies • Harlingen, TX

20d • Onsite

About The Position

The Team Lead is a selling manager responsible for growing and managing a team of Energy Pros representing Reliant Energy in retail big-box stores. The role combines personal sales with leadership, training, coaching, and mentoring to build team sales performance and brand awareness. The Team Lead helps representatives develop product knowledge and sales techniques, address issues, and deliver a strong customer experience while assisting consumers with Reliant energy solutions and energy-efficiency needs.

The position oversees multiple retail locations, supports sales associates in engaging consumers and closing sales, and is accountable for personal and team sales goals. Additional duties include resolving customer concerns, following up on client deposits, supporting inventory tracking, communicating activity to Retail Operations, submitting work schedules for manager approval, and ensuring compliance with company policies and procedures. The role requires fluency in English and Spanish and availability to work evenings, weekends, and holidays as needed.

Requirements

• Fluent in English and Spanish, including the ability to read, write, and speak Spanish.
• High school diploma or GED.
• Demonstrated long-term excellent sales performance.
• Excellent communication, presentation, interpersonal, and problem-solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to multitask in a fast-paced, team environment.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to work autonomously with excellent time-management skills.

Responsibilities

• Lead by example by making personal sales while growing and managing a team of Energy Pros.
• Oversee management of multiple locations in retail big-box stores.
• Motivate Sales Associates to engage consumers about Reliant solutions.
• Assess customer needs and identify opportunities to improve energy efficiency.
• Train, coach, and mentor team members on brand awareness, product knowledge, sales techniques, uncovering customer needs, presenting tailored solutions, and overcoming objections.
• Assist team members with closing sales and support overall team production.
• Collaborate with the team to meet sales goals and celebrate success.
• Deliver strong sales results and an exceptional customer experience.
• Courteously welcome customers, offer assistance, assess needs, and suggest products.
• Meet or exceed personal monthly sales goals and established weekly or monthly personal and team quotas.
• Professionally resolve customer complaints and escalate them as appropriate.
• Follow up on client deposits.
• Ensure compliance with company policies and procedures.
• Accurately submit work schedules to the Manager for approval.
• Track inventory receipts and counts as appropriate.
• Accurately track and communicate activity to Retail Operations.
• Perform other duties as assigned.

Benefits

• Hourly pay plus bonus, averaging $1,000–$1,350 per week.
• Base pay plus uncapped commission.
• Career growth and advancement opportunities.
• Paid training course.
• Next-day, on-demand pay through DailyPay.
• Premier retail locations.
• Health benefits.
• Paid time off.
• 401(k) with company match.
• Paid holidays.
• Personal development opportunities and professional stretch assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED