Team Lead

Foxtrot Market•Chicago, IL

25d

About The Position

As a Team Lead at Foxtrot, you lead a team during shifts to create an excellent customer experience at every touch point. You move throughout the store to meet business needs and may work alongside the team during peak periods. You deploy and coach team members to meet business and customer expectations. The role includes training across store functions and can be a stepping stone to Assistant Store Manager. Team Leads connect with customers throughout the store, set the tone for shifts, communicate expectations, and foster a positive environment where feedback and recognition are encouraged. They use practical judgment to address tasks and challenges and reflect on opportunities to improve. The role includes preparing and serving the cafe menu, working in the kitchen and on the bar, and completing barista training. It also involves merchandising and stocking, receiving and organizing inventory, store resets, shift inventory tasks, and supporting online orders through cafe pickup and delivery. Duties listed are representative and not exhaustive; other duties may be assigned.

Requirements

Previous supervisor or leadership experience.
Must be at least 21 years old to sell or handle alcohol.
Able to model and lead others in delivering an exceptional customer experience.
Able to make decisions and adjust to business needs in the absence of the Store Manager or Assistant Store Manager.
Outgoing and personable, with an interest in interacting with customers.
Able to lift up to 40 pounds of boxes up and down stairs.
Strong written and spoken communication skills.
Passion for high-quality goods, especially food and beverage.
Able to successfully complete Foxtrot’s Barista Certification and all other required certifications.
Punctual, dependable, and reliable.
Some weekend availability is required.

Responsibilities

Lead by example to create a welcoming and safe work environment for employees and customers.
Educate customers and answer questions about Foxtrot products and store layout.
Ensure key business initiatives are offered to customers.
Serve as a go-to resource for store team members in the absence of a manager, assisting and escalating issues as needed.
Assist with onboarding and training new store team members.
Delegate tasks and zones to team members, including oneself, to support in-store operations and delivery fulfillment.
Complete store opening and closing tasks thoroughly while serving as a trusted key holder.
Connect with customers throughout the store and provide greetings, thanks, and recommendations.
Set the tone for shifts, communicate expectations, coach the team, provide feedback, and celebrate successes.
Prepare and serve cafe menu items, including working in the kitchen and on the bar.
Stock, receive, organize, and reset merchandise in the front and back of the store.
Complete shift inventory tasks, identify potential issues, begin root-cause investigation and problem solving, and communicate actions and follow-up to managers.
Support online customer orders through cafe pickup and delivery.