Team Lead

Potomac Family Dining Group•Charles Town, WV

13d

About The Position

The Team Lead is a supervisory position responsible for leading a restaurant shift, its people, and processes to deliver superior food and beverage service in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises hourly Team Members on shift and assists with restaurant operations, while having very limited decision-making authority. The Team Lead supports guest service, product quality, safety, cleanliness, inventory, cash handling, alcohol service, deliveries, and opening and closing procedures. The position requires a flexible schedule of 20–40 hours per week, including mornings, midday shifts, evenings, weekends, and holidays.

Requirements

Must be at least 21 years old.
High school degree or GED required.
English reading, writing, basic math, and verbal communication skills required.
Reliable transportation and a government-issued driver’s license required.
Ability to pass a company background check.
Ability to handle complex customer service situations.
One to two years of supervisory experience.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to use sound judgment, make decisions, solve problems, organize and plan, communicate, pay attention to detail, coach others, and remain accountable and engaging.
Ability to perform the listed physical demands, including standing and moving for extended periods, lifting and carrying items, and frequent hand immersion in water.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.
Supervisory experience in casual dining or bar service.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the company Vision and Mission, supporting people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Promote a high-quality guest experience through table touching and proactive resolution of potential issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs are followed according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative tasks related to restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with applicable state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.