Team Lead

GAS CITY XPRESS CAR WASH • Euclid, OH

12d • $13 - $15 • Onsite

About The Position

The Team Lead performs the daily operational practices of running the car wash facility while providing excellent customer service. The role includes organizing and supervising team members, supporting their work and training, handling customer concerns, and helping ensure the facility operates safely and in accordance with company policies. Team Leads also assist customers with wash services and payments, keep the facility and equipment organized, and help direct vehicles through the wash process. Full-time and part-time positions are available.

Requirements

• Display a courteous and professional attitude.
• Strong customer service skills to support customer satisfaction.
• Ability to work flexible hours, including evenings and weekends.
• Ability to stand for long periods.
• Ability to lift items of moderate weight.
• Ability to work outdoors and efficiently in all weather conditions.
• Ability to interact ethically with employees and customers.
• Excellent written and oral communication and interpersonal skills.
• Ability to handle the physical demands of the job.
• Ability to follow directions and correctly implement tasks.
• Observe safety precautions in wet and potentially hazardous car wash conditions.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance, tardiness, and time off.
• Assign duties to employees based on their roles and skills.
• Supervise employees and assist with tasks as necessary.
• Manage employee requests and transgressions.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Follow company policies and health, safety, and employment standards.
• Balance cash drawers and prepare cash deposits.
• Greet customers courteously, explain available wash services, and process wash payments.
• Clean and organize the facility and its equipment and supplies.
• Assist customers with any part of the car wash process.
• Move or direct cars into the express wash tunnel while following the stated customer guidance and safety procedures.
• Visually inspect vehicles to confirm their condition before they enter the wash area.
• Ensure company policies and safety procedures are followed in daily tasks.
• Keep vacuums unclogged, empty trash cans, and hang hoses properly.
• Respond with urgency to customer, home office, and teammate needs.

Benefits

• Competitive pay with an opportunity to earn a monthly bonus.
• Free car washes.
• Paid time off.
• Continuing education reimbursement of $2,500 annually.
• Flexible schedules and work-life balance.
• $200 referral bonus for referring a friend.
• Paid training and career path development.
• Free uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed