Team Lead

California Locations•Santa Monica, CA

15d

About The Position

La La Land Kind Cafe is a coffee shop and community-focused movement dedicated to spreading kindness, positivity, and inclusivity. The Team Lead oversees daily operations and supports a smooth workflow during assigned shifts. This role manages and coaches team members, maintains high customer-service standards, ensures compliance with company policies and safety standards, and helps create a clean, organized, welcoming environment. The position requires physical stamina, including standing, bending, and walking for extended periods, and flexibility to work various shifts, including weekends and holidays.

Requirements

Previous experience in a supervisory role.
Strong leadership and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks effectively.
A positive attitude and commitment to delivering excellent customer service.
Knowledge of sanitation regulations.
Flexibility to work various shifts, holidays, and weekends.
Food handler certification.

Responsibilities

Supervise and coordinate team members to ensure efficient operations during shifts.
Monitor employee performance and provide coaching or feedback to improve productivity.
Address customer inquiries and resolve complaints promptly and professionally.
Ensure compliance with company policies, procedures, and safety standards.
Assist with inventory management, including receiving and stocking supplies.
Maintain a clean and organized work environment.
Complete administrative tasks accurately.
Train new employees and provide ongoing support to existing team members.
Collaborate with management to achieve company goals and improve operations.
Assist in scheduling and workforce planning to ensure adequate coverage.
Support marketing and promotional activities as needed.
Participate in team meetings and contribute to process improvement initiatives.
Act as a liaison between team members and upper management to communicate concerns or suggestions.