Team Lead

Lessen•Chicago, IL

13d

About The Position

The Team Lead assists the District Lead with day-to-day facilities activities for a client’s portfolio in an assigned region. The role collaborates with the District Lead on client maintenance requests and works to resolve maintenance issues rapidly. It also develops relationships with internal clients and customers, processes work order requests, and ensures their timely resolution.

Requirements

Bachelor’s degree or equivalent facilities management experience.
At least 3 years of facilities management experience.
Experience managing multiple vendors for day-to-day work order management and small-to-large capital projects.
Client relationship management skills.
Communication and organizational skills.

Responsibilities

Assist in coordinating and executing the complete work order life cycle, from creation to resolution.
Manage vendors to ensure services are completed within agreed-upon SLAs.
Collaborate with the District Lead and other teams to manage vendors in assigned regions.
Develop client relationships and collaborate with market stakeholders to devise solutions to client issues.
Assist with monthly reporting, forecasting, and asset management across sites.
Help develop and implement preventative, ongoing, and anticipated maintenance and repair programs.
Assist with development of operating and capital budgets for the assigned area.
Support creation of work order forecasts using historical, current, and metric-based data.
Attend regular client status meetings, if applicable.
Ensure confidentiality of internal and external data.
Perform ad hoc projects and other duties as assigned.