Team Lead - W2228/W1984

OSL Retail Services Inc•Pittsfield, MA

28d•$50,000 - $65,000

About The Position

OSL is hiring a Team Lead, described throughout the posting as a Wireless Manager, to lead operations at a wireless retail kiosk. The role oversees the wireless department, guides a sales team, and drives strong sales performance and customer service. The position reports directly to the District Manager and is an existing vacancy. This is a full-time role with flexibility to work days, evenings, and weekends. The successful candidate will use retail management experience in wireless or electronics to guide and develop sales associates, improve operations, and support profitability. The role also involves monitoring inventory, managing the department budget, analyzing sales results, coordinating promotional activity, and ensuring compliance with company policies and legal requirements. OSL describes itself as a people-centric outsourced sales services company partnering with North American Fortune 500 firms. The company promotes training and career development, employee discounts, financial flexibility, and employee well-being programs. The listed annual earnings are $50,000–$65,000, with commissions, quarterly performance bonuses, and potential to earn more.

Requirements

Retail management experience in wireless or electronics.
Demonstrated ability to drive team performance, sales results, and service quality.
Strong communication and presentation skills.
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
Ability to work various schedules, including days, evenings, and weekends.
Physical ability to lift 30–50 pounds.
Ability to stand or walk for extended periods during shifts.

Nice To Haves

Track record of managing budgets, forecasting sales, merchandising, and retail metrics.
Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

Oversee daily wireless department operations and ensure efficient service delivery.
Manage and supervise sales associates, including scheduling, training, and performance evaluation.
Drive sales targets and performance goals by motivating the team and implementing sales strategies.
Maintain in-depth knowledge of products and services and ensure the team is well-informed.
Monitor inventory and ensure products are adequately stocked and displayed according to company standards.
Oversee customer inquiries, resolve issues, and maintain a high level of customer satisfaction.
Conduct team meetings about sales targets, promotions, and operational changes.
Analyze sales figures, forecast future sales, and adapt strategies to market trends.
Coordinate with the marketing department to implement promotional campaigns and sales initiatives.
Ensure compliance with company policies, procedures, and legal regulations.
Manage the department budget, including labor costs, supplies, and other expenses.
Maintain a clean and organized sales area.
Report sales results, potential customer issues, and department performance to upper management.
Perform other duties as needed.

Benefits

Competitive base salary, commissions, and quarterly performance bonuses; stated annual earnings of $50,000–$65,000 with potential to earn more.
Employee discounts, including up to 50% off wireless services.
RRSP matching.
Paid vacation.
Comprehensive training and career development opportunities.
Employee Assistance Program.
OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
Personalized in-store and online LMS training.
Educational partnerships, including opportunities through Franklin University.
Daily access to earnings through Dailypay and Wisely cards.
Various discount programs.