Team Lead

Planet Fitness - Baseline Fitness•Norfolk, NE

10d•Onsite

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team management, club cleanliness, marketing, and inventory activities, and provides backup support to the Club Manager as needed. The position is located in Norfolk, Nebraska, and is full time.

Requirements

Honesty and a strong work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrated customer service, listening, problem-solving, diplomacy, and communication behaviors.

Responsibilities

Assist in training and developing staff.
Support oversight of member service and ensure staff provide a great customer experience.
Handle front-desk tasks, including answering calls, responding to information requests, checking in members, processing sign-ups and cancellations, and updating member account information.
Meet prospective members and provide gym tours.
Help address member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist with overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.