Team Lead

Planet Fitness - Baseline Fitness • West Des Moines, IA

28d • Onsite

About The Position

The Team Lead assists with overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, club cleanliness and appearance, marketing efforts, and day-to-day administrative tasks. The Team Lead also provides backup support to the Club Manager as needed.

Requirements

• Honesty and a strong work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.
• Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds their needs.
• Ability to listen actively, empathize, and work with others to solve problems.
• Ability to recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek additional assistance when needed.
• Ability to demonstrate tact and skill in interactions using appropriate behavior and language.
• Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 lbs. for less than 30% of the time.

Responsibilities

• Assist in training and developing staff.
• Help oversee member service and ensure staff provide a great customer experience.
• Answer phone calls politely and assist callers with questions or concerns, including information calls.
• Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
• Meet prospective members and provide gym tours.
• Help facilitate member service issues and answer questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing the cleanliness and appearance of the gym.
• Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
• Assist with ordering supplies, maintaining inventory, and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed