Team Lead

Potomac Family Dining Group•Richmond, VA

13d

About The Position

The Team Lead is a supervisory position responsible for leading a shift, team members, and restaurant processes to deliver food and beverage service in accordance with Potomac Family Dining Group and Applebee’s standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment during scheduled shifts and has very limited decision-making authority. The Team Lead may supervise any hourly Team Member working during the shift.

Requirements

Must be at least 21 years old.
English reading, writing, basic math, and verbal communication skills are required.
Reliable transportation and a government-issued driver’s license are required.
High school diploma or GED is required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tables, table legs, and booth seats and pick up floor debris.
Transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Remain mobile throughout the shift and stand and exert fast-paced mobility for periods of up to four hours.
Maintain balance and reach, bend, stoop, and kneel; frequently lift up to 50 pounds.
Frequently immerse hands in water, approximately every five minutes throughout a shift.
Speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.
Supervisory experience in casual dining or bar service.

Responsibilities

Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the company Vision and Mission, with attention to people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative tasks related to restaurant opening and closing procedures.
Ensure cash handling procedures follow company and brand policy.
Manage alcohol service in accordance with state and federal laws and regulations, as well as company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.