Team Lead

Planet Fitness - PF Baseline Fitness•New Brighton, MN

15d•$15 - $15

About The Position

The Team Lead assists with oversight of gym operations to ensure a positive member experience. The role supports staff training and development, member service, front desk operations, team member management, club cleanliness, marketing efforts, and supply and inventory tracking. The Team Lead reports to the Club Manager and is a full-time, non-exempt supervisor.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Assist in training and developing staff.
Assist in overseeing member service and ensure staff provide a great customer experience.
Perform front desk tasks, including answering calls, taking information calls, and assisting with member check-ins, sign-ups, cancellations, and account updates.
Meet prospective members and provide gym tours.
Help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help maintain a positive image for the club.
Assist in overseeing the cleanliness and appearance of the gym.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
Demonstrate customer service, active listening, problem-solving, diplomacy, and timely communication with team members and supervisors.