Team Lead

Applebee's (Potomac Family Dining Group)•Midlothian, VA

14d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role supervises the restaurant environment and Team Member performance during scheduled shifts, with very limited decision-making authority. It also completes basic administrative duties associated with opening and closing, follows cash-handling procedures, manages alcohol service in compliance with applicable laws and company policies, and accepts and audits deliveries. The Team Lead is expected to act professionally and with integrity, maintaining a role-model image, and to perform other related duties as assigned. The role uses restaurant and kitchen equipment and requires mobility throughout the shift, frequent handling of dishes and supplies, and the ability to stand, reach, bend, stoop, kneel, and lift. Working conditions may include wet floors, loud noises, a fast-paced environment, and outdoor conditions. Travel is negligible.

Requirements

Must be 21 years of age or older.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week on a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to perform the physical demands described, including standing and fast-paced mobility, reaching, bending, stooping, kneeling, frequent lifting up to 50 pounds, and frequent immersion of hands in water.
Must be able to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead scheduled shifts and supervise the restaurant environment, people, and processes with very limited decision-making authority.
Ensure prompt, friendly service in accordance with company guidelines.
Build a culture guided by the Vision / Mission statement to support People, Profits, and Guest Experience.
Ensure prompt response to and correction of verbal guest complaints.
Support a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service in accordance with state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Operate with professionalism, ethics, and integrity, maintaining a role-model image.
Perform other related duties as required and assigned.