Team Lead

Planet Fitness•Iowa City, IA

27d

About The Position

The Team Lead assists with overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, team member management, marketing efforts, inventory, and the Club Manager. It also involves frequent front desk work, including handling calls, checking in and signing up members, processing cancellations, updating accounts, and giving tours to potential members. The Team Lead helps maintain the gym’s cleanliness, appearance, and positive image while ensuring that company policies and procedures are followed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a great customer experience.
Answer phone calls politely and assist with questions or concerns, including information calls.
Assist with member check-ins, sign-ups, cancellations, and account updates.
Meet potential members and provide gym tours.
Help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Help oversee gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.