Team Lead

Career Team•Merced County, CA

3d•$63,000 - $65,000•Onsite

About The Position

Career Team is hiring a Team Lead to support and lead Career Advisors serving WIOA Adult and Dislocated Workers and unemployed job seekers across Merced County, California. The work is part of the WIOA program under the WorkSource umbrella, with services in Atwater and Los Banos. This position is expected to be 100% onsite in Merced, California, and may require local travel up to 40% of the time. The Team Lead provides oversight, coaching, training, and day-to-day operational support to Career Advisors. The role includes approving enrollment applications and funding requests for training and support services, assessing caseloads and reporting monthly, and supporting case-management activities in line with WIOA program design. The Team Lead also supports the Executive Director with daily operations, program development, and staff development. Career Team describes itself as a workforce development organization founded in 1996. The organization combines technology with high-touch services to support job seekers and aims to improve workforce outcomes and close the nation's opportunity divide. Employment is contingent upon successful completion of a background check.

Requirements

Associate’s degree or higher, or an equivalent combination of education and experience.
Experience and knowledge of WIOA and workforce development contracts or programs.
Ability to give presentations and workshops and engage in public speaking.
Demonstrated attention to detail to meet program requirements.
At least one year of experience working with unemployed and underemployed individuals.
Exceptional time-management skills and ability to meet deadlines and work under pressure.
Excellent verbal and written communication skills.
Valid driver’s license.

Responsibilities

Oversee a team of Career Advisors working in an integrated service delivery model.
Assess, manage, and maintain a caseload of new customers and carryover participants; track customers’ progress in training and job-search activities monthly and document all customer interactions in case notes.
Develop and implement service plans for complex cases and help Career Advisors address customer barriers.
Develop and implement strategies that incorporate performance objectives into staff members’ daily operations.
Help drive customer success and positive outcomes for contractual measures.
Provide training and career coaching on assessments to help establish career goals aligned with local business and industry skill needs.
Prepare and present reports of activities and accomplishments.
Build partnerships with community organizations to support outreach and engagement for local WIOA programs.
Support Career Advisors working in the community to maintain connectivity and strong partnerships.
Ensure compliance and data-tracking metrics for outreach and funding-source initiatives.
Provide staff development, coaching, and training to the team.
Generate and conduct staff evaluations.
Provide leadership and direction to maximize performance forecasting and support financial sustainability and success.
Partner with the quality assurance and leadership teams to build processes and team cultural understanding.
Support the Executive Director with day-to-day operations, program development, and staff development.
Approach each day and task with a “ZAG” mindset.
Perform other duties and projects as needed.