Team Lead

Applebee's (Potomac Family Dining Group)•Martinsburg, IA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests, in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment and Team Member performance, with very limited decision-making authority. It also completes basic administrative tasks associated with restaurant opening and closing procedures and performs other related duties as assigned.

Requirements

At least 21 years old.
Reading, writing, basic math, and verbal communication skills in English.
Reliable transportation and a government-issued driver’s license.
High school diploma or GED.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays.
Sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly and engaging manner.
Ability to perform the stated physical demands, including standing and moving throughout a shift, lifting and carrying items, reaching, bending, stooping, kneeling, and frequent hand immersion in water.
Ability to speak clearly and listen attentively to guests and employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the company Vision/Mission and focused on people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints; use table touches and proactive service to resolve potential guest issues.
Teach and enforce alcohol awareness and manage alcohol service in accordance with applicable laws and company and brand policies and standards.
Assist in maintaining adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs are followed and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.