Team Lead, Patient Registration Representative - Full Time - OVERNIGHT - Ascension St Vincent's Health Center - St Johns
About The Position
The Team Lead, Patient Registration is the shift lead for the Customer Service team that helps patients check into the hospital. The role oversees day-to-day performance metrics for Patient Experience Specialists and assists with planning, organizing, directing, coordinating, and controlling activities and resources that impact the timely and accurate processing of patients. The role requires a confident multitasker who can learn technology quickly, type, and answer phones. Because the work takes place in a hospital/lab environment, the employee should be prepared to see illness and injuries. Candidates must be up to date on vaccinations and pass a drug test and background check before hire. This position is located at Ascension St Vincent's Health Center in St. Johns, Florida. The stated schedule is Thursday morning, 1:00 AM–7:00 AM, and Thursday, Friday, and Saturday nights, 7:00 PM–7:00 AM. The listed base pay range is $18.28–$26.24 per hour.
Requirements
- Minimum of 6 months of experience in a comparable role.
- Ability to multitask confidently.
- Ability to learn technology quickly.
- Ability to type and answer phones.
- Must be up to date on all vaccinations.
- Must pass a drug test and background check prior to hire.
- Must be prepared to see illness and injuries in a hospital/lab environment.
Nice To Haves
- High school diploma or GED (preferred).
Responsibilities
- Ensure the team meets production standards, deadlines, and work schedules.
- Monitor departmental functions, including customer service quality, proper procedures, quality assurance, patient privacy, and confidentiality standards.
- Use departmental human, physical, and technological resources efficiently and effectively.
- Assist with the selection, training, coaching, evaluation, counseling, and development of patient account representative staff to meet production and quality standards.
- Create and maintain a positive, upbeat, people-oriented departmental culture by maximizing team member morale and engagement.
- Assist with planning, organizing, directing, coordinating, and controlling activities and resources that affect timely and accurate patient processing.
Benefits
- Competitive benefits package.
- Opportunity to learn, collaborate across groups, and explore career paths.
- Support for progress toward career goals.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
