Patient Registration Representative - Onsite - Ascension St Vincent's Southside Hospital
About The Position
R1 is hiring an onsite Patient Registration Representative at Ascension St Vincent's Southside Hospital in Jacksonville, Florida. The role is a frontline healthcare customer service position and the first point of contact for patients seeking care. The representative supports an efficient, compassionate patient check-in and registration experience while helping hospital operations and revenue cycle processes run smoothly. The representative works across multiple computer systems to register patients, answer phones, gather and enter accurate patient information, and address questions. The role involves navigating insurance plans and coverage details, collecting co-pays, and providing cost estimates when applicable. The representative also collaborates with nurses, physicians, and care teams to support patient flow and minimize registration delays. Training is provided, and healthcare experience is not required. The position is onsite at 4201 Belfort Rd, Jacksonville, FL 32216. The listed schedule is Wednesday, 7 a.m.–1 p.m., and Sunday–Tuesday, 7 a.m.–7 p.m. The base pay range is $16.00–$21.10 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Ability to adapt to shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and quickly gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Professional growth and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
