Patient Registration Representative - Onsite - Ascension Sacred Heart Pensacola
About The Position
R1 is hiring a Patient Registration Representative to work onsite at Ascension Sacred Heart Pensacola. The role is a frontline healthcare customer service position and the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The representative works across computer systems, answers phones, collects patient information, and supports smooth patient flow while patients may be ill, anxious, confused, or overwhelmed. No healthcare background is required; training is provided. The position offers exposure to healthcare administration, patient access, revenue cycle operations, insurance processes, and opportunities for career growth within R1. The schedule is Monday through Friday, with a flexible shift between 4:30 a.m. and 5:30 p.m., and rotating weekends once every two months. The role is onsite at 5150 N 9th Ave, Pensacola, FL 32504. The US base pay range is $16.00–$21.10 per hour; individual pay depends on factors including role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients during stressful or emotionally difficult moments.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on innovation, collaboration, and patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
