Patient Registration Representative - Onsite - Overnight - Ascension Sacred Heart Navarre
About The Position
The Patient Registration Representative is the first point of contact for patients, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The representative assists patients and families with check-in, works across multiple computer systems, answers phones, collects patient information, and helps minimize registration delays. The role also involves navigating insurance plans, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. The representative collaborates with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. The position is onsite at Ascension Sacred Heart Navarre in Navarre, Florida, with an overnight schedule: Sunday, Monday, and Tuesday from 6:00 p.m. to 6:00 a.m., and Wednesday from 6:00 p.m. to 12:00 a.m.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in using multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details.
- Enter demographic and medical data.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
