Team Lead II - Green Clean Express Auto Wash

Express Wash Concepts • Portsmouth, VA

2d • Onsite

About The Position

The Team Lead II supports facility and operational responsibilities at Green Clean Express Auto Wash. The role contributes to outstanding customer service, sales growth, and rigorous quality standards while helping the team deliver high-quality service. Team Leads greet and engage customers, explain the Unlimited Wash Club, perform quality-control checks, address customer concerns, and help maintain a positive, collaborative team environment. The position offers ongoing training and opportunities for career growth within Express Wash Concepts.

Requirements

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Positive attitude and willingness to take direction.
• Professional appearance in accordance with appearance guidelines.
• Ability to follow safety guidelines and wear required safety equipment.
• Ability to stand and move throughout the site for the entire shift.
• Ability to work on one's feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25 pounds.
• Aspire for excellence and set an example through leadership.

Nice To Haves

• Previous sales or customer service experience.

Responsibilities

• Support the site's facility and operations responsibilities.
• Deliver exceptional customer service and contribute to sales growth and quality standards.
• Greet customers and create a positive first impression.
• Educate customers about the benefits of the Unlimited Wash Club.
• Engage with customers before and after washes to support their satisfaction.
• Perform accurate quality-control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.
• Follow safety guidelines and wear required safety equipment.
• Maintain a professional appearance and uphold accountability in responsibilities.

Benefits

• 401(k) plan with company match up to 4%.
• Unlimited Wash Club membership.
• Supplied uniforms.
• Paid vacation as outlined in the Employee Manual.
• Educational reimbursement.
• Ongoing training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED