Team Lead Firearms

Bass Pro Shops • Ashland, VA

35d • $18 - $21 • Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. This role supports the Group Sales Manager (GSM) / Department Manager (DM) in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms. The Team Leader provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department. They also support the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. The Team Leader prepares to-do / Task lists and executes all merchandising directives. They ensure a pleasant and productive shopping experience for all customers, assist in staffing the department, participate in interviewing, coordinate training, and provide input on performance appraisals. The Team Leader prepares weekly work schedules, coaches and motivates associates, and resolves customer and associate opportunities. They maintain a high level of personal Customer Service and remain a Product “expert” through ongoing product knowledge training, conducting product demos. The Team Leader assists the GSM / DM with coordination of all “Special Events”, maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing and pricing of all advertised items. They also assist the GSM / DM in carrying out Supervisory responsibilities, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, and maintaining a positive, harassment-free working environment. The Team Leader provides a legendary experience for every customer by assisting customers in making buying decisions, identifying and evaluating customer needs, making product recommendations, and promoting programs including CLUB Membership, VOC and In-Store Pick-up.

Requirements

• High School Diploma or Equivalent
• 2 to 4 Years in Retail Sales
• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

• Supervisor experience a plus

Responsibilities

• Gives daily direction to associates in the department regarding merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service.
• Supports leadership in firearm sales and compliance with ATF, state, local laws, company policies and procedures.
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards.
• Supports achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Prepares to-do/Task lists and executes merchandising directives.
• Ensures a pleasant and productive shopping experience for customers.
• Assists in staffing the department, interviewing, training, and providing input on performance appraisals.
• Prepares weekly work schedules, coaches and motivates associates.
• Resolves customer and associate opportunities.
• Maintains a high level of personal Customer Service.
• Remains a product expert through ongoing training and conducts product demos.
• Assists with coordination of special events, maintenance of pricing and UPC integrity, assortment determination, inventory accuracy, and display/signing/pricing of advertised items.
• Assists in carrying out supervisory responsibilities, including interviewing, training, planning, assigning and directing work, evaluating performance, addressing complaints, and resolving problems.
• Provides a legendary experience for every customer by assisting with buying decisions, identifying needs, making recommendations, and promoting programs.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED