Team Lead - Firearms

Bass Pro Shops•Woodbury, MN

19d

About The Position

The Team Lead - Firearms gives daily direction to associates in the firearms department under the supervision of the Group Sales or Department Manager. The role supports firearm sales and compliance with applicable ATF, state, local, and company requirements, while overseeing merchandise presentation, inventory control, pricing, stocking, sales enhancements, and customer service activities. The Team Lead helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals; guides associates in safe firearm handling and customer experience standards; and supports staffing, training, scheduling, performance feedback, and issue resolution. The position also maintains product expertise, supports special events and merchandising directives, and helps provide a positive shopping experience and legendary customer service. This is a full-time position. Starting pay is $18.00–$20.75 per hour. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to four years of experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more, using a team lift as needed.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in firearm sales leadership and compliance with ATF, state, local, and company requirements, including required firearm forms.
Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support department sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive shopping experience for customers.
Support department staffing, interviewing, selection recommendations, training coordination, performance appraisals, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate issues in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve better-than-company-average customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and in-store pickup.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund