Team Lead - Distribution Operations E-Commerce

Rappahannock Goodwill•Fredericksburg, VA

82d•Onsite

About The Position

Rappahannock Goodwill Industries (RGI) is searching for an E-Commerce Team Lead - Distribution Operations at Jamison Lane. The Team Lead – Distribution Operations E-Commerce is responsible for assisting in managing the company’s online sales of goods for intake to shipment. Assist in coordinating the scheduling of production work and completes proper paperwork for invoicing procedures.

Requirements

Must be available to work during operating hours as needed for business operations.
Work schedule may include days, evenings, weekends, holidays, and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
High School diploma or equivalent and 1+ years retail or related experience.
Basic proficiency in using computers and internet research tools.
Must complete all RGI Team Lead training programs.
Completion of all additional mandatory training will be required as outlined by your supervisor in order to retain this position.
Attention to detail and organizational skills.
Ability to work collaboratively in a team environment.

Nice To Haves

High School diploma or equivalent and at least three (3) years retail or related experience.
Intermediate proficiency in using computers and internet research tools.
Must have completed Team Lead training programs.
Attention to detail and organizational skills.
Proven ability to work collaboratively in a team environment.
Intermediate proficiency in using computers and internet research tools.
At least six (6) months supervisory experience.
Strong attention to detail and organizational skills.
I ntermediate written and verbal communication skills.
Proven ability to work collaboratively in a team environment.

Responsibilities

Assist with the organization of warehouse operations, including receiving, inventory management, order picking, packing, and shipping.
Maintains quality standards for E-Commerce distribution operations, ensuring orders are fulfilled accurately and on time.
Utilizes inventory management systems to track and manage stock levels, ensuring accuracy and availability
Maintains accurate stock levels and minimizes discrepancies.
Monitors customer inquiries and feedback, assisting with responding to questions, complaints, and refund requests promptly and professionally.
Inspects merchandise to ensure it meets RGI’s quality and condition standards prior to listings.
Adheres to standards for product quality and presentation for online listings.
Ensures the warehouse is clean, organized, and free of safety hazards.
Provides input on process improvements to optimize warehouse operations.
Models expected behavior, promoting teamwork, accountability, and adherence to company values.
Fosters a positive and collaborative work environment that promotes teamwork and accountability.
Performs all other duties assigned.