Team Lead, Collections

Presidio•,

13d

About The Position

The Team Lead, Collections oversees collection of leasing and third-party bill-to customer accounts and is responsible for collecting receivables due to the Company. The role tracks, distributes, and reviews auditor samples and selections; works with management to develop effective collection strategies and continually improve the collection process; mentors and coaches Accounts Receivable analysts; and reviews policy and procedure documents to ensure they remain current. The position also performs accounting tasks such as contacting delinquent customers based on the monthly aging report and manages 3–5 Collectors who report directly to the Team Lead.

Requirements

BA/BS degree in Business Administration/Management, Accounting, or a related field.
A minimum of 3–5 years of progressively responsible experience in accounts receivable.
Experience meeting collections goals while maintaining strong customer relationships.
Proficiency in written, oral, and reading communication skills to accurately obtain, interpret, and transcribe communications and instructions.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Experience with ERP systems.
Demonstrated analytical and problem-solving skills.

Nice To Haves

Great Plains experience.

Responsibilities

Oversee collection of leasing and third-party bill-to customer accounts and receivables due to the Company.
Track, distribute, and review auditor samples and selections.
Work with management to develop collection strategies and continuously improve the collection process.
Mentor and coach Accounts Receivable analysts.
Review policy and procedure documents to ensure they are current.
Contact delinquent customers based on the monthly aging report.
Manage 3–5 Collectors, including supervising, coaching, training, conducting performance evaluations, and ensuring compliance with department policies, procedures, and federal regulations.
Work with internal and external customers to resolve collection issues promptly and review risk factors to determine appropriate action.
Prepare reports by collecting and summarizing account information and trends.
Analyze delinquent accounts and prepare reports on highest-risk accounts, including recommendations for resolution.
Communicate with customers and vendors by phone, email, fax, or regular mail.
Perform other duties as assigned.