Blood Collections Team Lead (Mobiles)
About The Position
The Blood Collections Team Lead supports mobile blood drive operations in Philadelphia, Pennsylvania. The role combines leadership and healthcare/customer-service skills: the team lead coaches, mentors, instructs, and serves as a resource for blood collection staff while also performing phlebotomy at community blood drives. The position requires leading the team, providing excellent customer service, representing the American Red Cross professionally and compassionately, and working independently with attention to detail so that daily operations and collected blood meet regulatory requirements. Paid phlebotomy training is offered, with opportunities to develop healthcare skills and a career within the organization. The schedule is variable and provided two to three weeks in advance. It may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Staff work together to set up and dismantle equipment for mobile blood drives at businesses, schools, and other locations.
Requirements
- Associate degree or an equivalent combination of education and related experience; the posting specifies 18 months to four years of related work experience for the equivalent combination.
- At least one year of leadership experience in environments involving public interaction.
- Phlebotomy experience.
- Customer service experience, effective verbal communication, and public relations skills.
- Current valid driver's license and good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
- Basic computer skills and proficiency with Microsoft Office applications.
- Must reside in Philadelphia, Pennsylvania.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience in healthcare settings.
Responsibilities
- Lead the team and drive results through excellent customer service.
- Represent the American Red Cross to the public with professionalism and compassion.
- Serve as lead or charge at mobile blood drives in the community and conduct phlebotomy.
- Work independently with attention to detail and knowledge of daily operations to ensure collected blood meets regulatory requirements.
- Coach, mentor, instruct, and provide support to blood collection staff.
- Work with the team to set up and tear down equipment for mobile blood drives.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
