Blood Collections Supervisor

American Red Cross • Seattle, WA

7d

About The Position

The Blood Collections Supervisor leads the blood collection team to provide donors with a positive experience. The role combines staff supervision, training, performance management, customer service, and operational teamwork during mobile blood drives. The American Red Cross provides paid phlebotomy training and opportunities to develop skills and advance within the organization.

This position is based in Seattle, Washington, and follows a variable schedule that may include early mornings, late nights, weekends, and holidays. The schedule is provided two to three weeks in advance. Overnight travel may be required in some locations, and 80% travel is required. Staff work together to set up and take down equipment for mobile blood drives at businesses, schools, and other locations.

Requirements

• Bachelor’s degree, or a combination of education and work experience, with four to eight years of work experience in a related field.
• At least three years of supervisory or leadership experience.
• Customer service experience and effective verbal communication skills.
• Ability to discuss procedures and medical issues effectively with patients, families, and physicians.
• Current, valid driver’s license and a good driving record.
• Ability to meet physical requirements, which may include lifting, pushing, or pulling heavy weights up and down ramps and stairs; manual dexterity; sitting or standing for long periods; and adapting to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Basic computer skills are desirable.
• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience exceeding three years in a healthcare setting.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive results while serving others with a high level of respect for customer service.
• Personally connect with donors, listen to their stories, and help them understand the value of their donation.
• Contribute to a friendly and fun environment and collaborate with coworkers to encourage donors to return.
• Work as part of a team to set up and take down equipment for mobile blood drives.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager