Blood Collections Staff-Customer Service

American Red Cross • Green Bay, WI

1d

About The Position

The Blood Collections Staff-Customer Service role supports every step of the blood collection process by using healthcare and/or customer service skills. Staff work with a team to transport and set up equipment at collection sites in local communities, create a welcoming and comfortable environment for volunteer donors, and follow safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to build healthcare skills and develop a career with the American Red Cross.

The role involves connecting personally with donors, helping them understand the impact of their donations, and ensuring collected blood meets goals and regulatory requirements for safe transfusion. Staff may drive Red Cross vehicles and help set up and tear down mobile blood-drive equipment. Schedules vary to meet donor and community needs and may include early mornings, late nights, weekends, holidays, frequent schedule changes, and overnight travel in some locations. Schedules are provided two to three weeks in advance.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• May require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and explain the impact of their donations.
• Collaborate with teammates to create a welcoming and friendly donor environment.
• Collect blood carefully and ensure donations meet goals, regulatory requirements, and safety standards for transfusion.
• Transport, set up, and tear down equipment at donation sites.
• May drive Red Cross vehicles.
• Work as part of a team to set up and tear down equipment for mobile blood drives.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED