Blood Collection Staff - Customer Service
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at community collection sites, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career at the American Red Cross. The position is based in Morgantown, West Virginia, and follows variable Monday–Friday hours. Schedules are provided two to three weeks in advance and may include early mornings, late nights, and some holidays. The starting rate is $18.62 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming, friendly environment that encourages donors to return.
- Maintain attention to detail so collected blood meets goals and regulatory requirements and can be safely transfused.
- May drive Red Cross vehicles.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- Follow safety procedures throughout the blood collection process.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days a year, based on job type and tenure.
- 11 paid holidays, comprising six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
