Blood Collection Staff - Customer Service
About The Position
Blood Collection Staff assist with every step of the blood collection process using healthcare and/or customer service skills. The work includes transporting and setting up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and pursue a career within the American Red Cross. Staff personally connect with donors, help them understand the impact of their donations, and work with teammates to make donation sites welcoming. The role requires attention to detail to ensure collected blood meets goals and regulatory requirements and is safe for transfusion. Staff work at mobile blood drives and help set up and tear down equipment; they may also drive Red Cross vehicles. For Binghamton and Johnson City, New York, the schedule is variable and includes rotating weekends. Work may involve early mornings, late nights, weekends, holidays, and overnight travel in some locations. Schedules are provided two to three weeks in advance. The starting rate is $20.03 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Connect personally with donors, listen to their stories, and explain the impact of their donations.
- Collaborate with teammates to create a welcoming, friendly environment for volunteer donors.
- Collect blood donations while following safety procedures and ensuring donations meet goals, regulatory requirements, and transfusion safety standards.
- Transport, set up, and tear down equipment at mobile donation sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
