Blood Collection Staff - Customer Service
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to support every stage of the blood collection process. The role includes working with a team to transport, set up, and take down equipment at mobile collection sites; welcoming and supporting volunteer donors; and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the American Red Cross. The position is based in Garden City, Kansas, and has a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The starting pay rate is $17.85 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license and a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Connect personally with donors, listen to their stories, and explain the impact of their donations.
- Work with teammates to create a welcoming and friendly environment for volunteer donors.
- Collect blood accurately and in accordance with goals, regulatory requirements, and safety standards.
- Help transport, set up, and take down equipment at donation sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
