Blood Collection Staff – Customer Service

American Red Cross • Columbia, MO

7d

About The Position

Blood Collection Staff use healthcare and/or customer service skills to assist with every step of the blood collection process. The team transports and sets up equipment at collection sites in local communities, creates a welcoming and comfortable environment for volunteer donors, and follows safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, and employees can develop healthcare skills and pursue career growth within the American Red Cross.

The role is based in Columbia, Missouri. Staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance, and overnight travel may be required in some locations. The starting pay rate is $18.00 per hour, with possible increases depending on experience.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license and a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• May require a minimum height of 60 inches to safely operate Red Cross vehicles.
• Basic computer skills and proficiency with Microsoft Office applications.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and explain the impact of their donations.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood accurately and in compliance with goals, regulatory requirements, and safety standards.
• Work with the team to transport, set up, and tear down equipment at donation sites.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED