Blood Collection Staff - Customer Service

American Red Cross • Johnson City, NY

9d

About The Position

The Blood Collection Staff member assists with every step of the blood collection process, using healthcare and/or customer service skills to support volunteer donors. The role involves working with a team to transport, set up, and tear down equipment at mobile collection sites; creating a welcoming and comfortable donor experience; and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and advance a career at the American Red Cross.

The position serves communities in Binghamton and Johnson City, New York. Staff work a variable schedule that may include early mornings, late nights, weekends, and holidays; schedules are provided two to three weeks in advance, and overnight travel may be required in some locations. The starting rate is $20.03 per hour.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• Basic computer skills and proficiency with Microsoft Office applications.
• The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood while ensuring donations meet goals and regulatory requirements and can be safely transfused.
• Follow safety procedures throughout the blood collection process.
• Work with the team to transport, set up, and tear down equipment at donation sites.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED