Blood Collection Staff - Customer Service
About The Position
The American Red Cross is hiring Blood Collection Staff to assist with every step of the blood collection process, using healthcare and/or customer service skills. Staff collaborate to transport, set up, and tear down equipment at collection sites in local communities; create a welcoming, comfortable environment for volunteer donors; and follow safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the organization. The standard schedule for Kalispell, Montana is variable and may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The starting pay rate is $18.00 per hour and may increase depending on experience.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- May require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Connect personally with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming and friendly environment that encourages volunteer donors to return.
- Collect blood donations accurately and follow safety procedures, goals, and regulatory requirements so donations can be safely transfused.
- Work with the team to transport, set up, and tear down equipment at mobile donation sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health spending accounts and flexible spending accounts.
- PTO starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
