Blood Collection Staff – Customer Service
About The Position
The Blood Collection Staff member assists with every step of the blood collection process, using healthcare and/or customer service skills. The role includes working with teammates to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the American Red Cross. The role is based in Kennewick, Washington, and follows a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel is required. Schedules are provided two to three weeks in advance. The starting rate is $19.64 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills and proficiency with Microsoft Office applications.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming, friendly environment for volunteer donors.
- Collect blood donations with attention to detail so they meet goals and regulatory requirements and can be safely transfused.
- Follow safety procedures during blood collection.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
