Blood Collection Staff – Customer Service
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to support every step of the blood collection process. The role includes working with a team to transport, set up, and take down equipment at mobile collection sites; welcoming volunteer donors and helping them feel comfortable; and collecting blood safely while ensuring donations meet goals and regulatory requirements for transfusion. Paid phlebotomy training is provided, and the position offers opportunities to build healthcare skills and grow a career within the American Red Cross. The standard schedule for the Columbia, Missouri position varies to meet donor and community needs and may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The position may involve driving Red Cross vehicles and may require a minimum height of 60 inches to operate them safely.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
- May need to meet a minimum height requirement of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and explain the impact of their donations.
- Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
- Collect blood accurately and follow safety procedures so donations meet goals and regulatory requirements and can be safely transfused.
- Work with the team to transport, set up, and take down equipment at collection sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
