Blood Collections Staff - Customer Service
About The Position
The Blood Collections Staff member assists with every step of the blood collection process, using healthcare and/or customer service skills. The role includes working with a team to transport and set up equipment at local community collection sites, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the American Red Cross. The position is based in Toledo, Ohio. Staff work a variable schedule to meet donor and community needs, which may include early mornings, late nights, weekends, and holidays. The schedule is provided two to three weeks in advance, and the shift will be either Monday through Friday or Tuesday through Saturday. The starting rate is $17.74 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills and proficiency with Microsoft Office applications.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming, friendly environment that encourages volunteer donors to return.
- Maintain attention to detail so collected blood meets goals and regulatory requirements and can be safely transfused.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- May drive Red Cross vehicles.
- Follow safety procedures during blood collection.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
