Blood Collection Staff – Customer Service

American Red Cross • Cape Girardeau, MO

6d • Onsite

About The Position

Blood Collection Staff use healthcare and/or customer service skills to support every step of the blood collection process. The role includes working with a team to transport and set up equipment at community collection sites, creating a welcoming and comfortable experience for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career at the American Red Cross.

The standard schedule for Cape Girardeau, Missouri, is variable with no set schedule. Staff schedules may include early mornings, late nights, weekends, and holidays, and overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The starting pay rate is $18.00 per hour and may increase depending on experience.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license and a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
• Work with teammates to create a welcoming and friendly environment that encourages volunteer donors to return.
• Collect blood accurately to meet goals and regulatory requirements and ensure it can be safely transfused.
• Follow safety procedures throughout the blood collection process.
• Work with the team to transport, set up, and tear down equipment at mobile donation sites.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days a year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED