Blood Collection Staff - Customer Service

American Red Cross • Lawrence, KS

3d

About The Position

The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role works with a team to transport, set up, and take down equipment at local community collection sites; create a welcoming and comfortable environment for volunteer donors; and follow safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the American Red Cross.

The standard schedule in Lawrence, Kansas, has variable hours and two consecutive days off. Scheduling may include early mornings, late nights, weekends, and holidays to meet donor and community needs. Schedules are provided two to three weeks in advance, and overnight travel may be required in some locations. Starting pay is $17.85 per hour. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license and a good driving record.
• DOT certification; must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification valid for at least one year.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• Basic computer skills.
• Proficiency with Microsoft Office applications.
• May need to meet a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and explain the impact of their donations.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood carefully and ensure it meets goals, regulatory requirements, and transfusion safety standards.
• Work with the team to transport, set up, and take down equipment at donation sites.
• May drive Red Cross vehicles.
• Follow safety procedures throughout the blood collection process.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED