Blood Collection Staff – Customer Service

American Red Cross • Kansas City, MO

4d

About The Position

Blood Collection Staff use healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with teammates to transport and set up equipment at community collection sites, creating a welcoming and comfortable experience for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and a career within the American Red Cross.

The Kansas City, Missouri position has a variable schedule with no set schedule. Staff may work early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The starting rate is $18.50 per hour, with possible increases based on experience.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license and a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• May require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Connect personally with donors, listen to their stories, and help them understand the impact of their donations.
• Work with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood carefully and ensure it meets goals and regulatory requirements and can be safely transfused.
• Follow safety procedures throughout the blood collection process.
• May drive Red Cross vehicles.
• Work with the team to transport, set up, and tear down equipment at donation sites.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• PTO starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED