Blood Collection Staff - Customer Service

American Red Cross • Portland, ME

3d

About The Position

Blood Collection Staff use healthcare and/or customer service skills to support each step of the blood collection process. The role includes working with teammates to transport, set up, and take down equipment at mobile collection sites; creating a welcoming and comfortable experience for volunteer donors; and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career at the American Red Cross.

The position has a variable schedule, either Monday through Friday or Tuesday through Saturday with one additional weekday off. Work may include early mornings, late nights, weekends, and holidays, and overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• May need to meet a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Work with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood while meeting goals and regulatory requirements and ensuring donations can be safely transfused.
• Follow safety procedures throughout the blood collection process.
• Work with the team to transport, set up, and take down equipment at mobile donation sites.
• May drive Red Cross vehicles.

Benefits

• Paid phlebotomy training.
• Competitive compensation.
• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• $3,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED