Blood Collection Staff – Customer Service
About The Position
Blood Collection Staff use healthcare and/or customer service skills to support every step of the blood collection process. The work includes collaborating with teammates to transport and set up equipment at collection sites in local communities, welcoming and supporting volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, and the role offers opportunities to develop healthcare skills and advance a career within the American Red Cross. The position is based on a variable schedule in Stevens Point, Wisconsin. Staff work Monday through Friday and occasional Saturdays, with two consecutive days off. To meet donor and community needs, schedules may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming, friendly environment that encourages volunteer donors to return.
- Collect blood carefully and ensure it meets goals and regulatory requirements and can be safely transfused.
- Follow safety procedures throughout the blood collection process.
- Collaborate with the team to transport, set up, and tear down equipment at donation sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
