Blood Collection Staff – Customer Service

American Red Cross • Boise, ID

6d

About The Position

Blood Collection Staff use healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the American Red Cross.

The standard schedule in Boise, Idaho is variable to meet donor and community needs and may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. Pay is $18.00–$22.00 per hour, determined based on experience.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• May require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
• Work with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain attention to detail so collected blood meets goals and regulatory requirements and can be safely transfused.
• Work with the team to transport, set up, and tear down equipment at donation sites.
• May drive Red Cross vehicles.
• Follow safety procedures throughout the blood collection process.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED