Blood Collection Staff – Customer Service
About The Position
Blood Collection Staff assist with every step of the blood collection process, using healthcare and/or customer service skills. The role includes working with teammates to transport, set up, and tear down equipment at mobile collection sites; creating a welcoming and comfortable environment for volunteer donors; and following safety procedures while collecting blood donations for hospitals. Paid phlebotomy training is provided, and the position offers opportunities to develop healthcare skills and grow a career within the American Red Cross. The Chicago, Illinois schedule rotates every other week between Monday–Friday and Sunday–Thursday, with two consecutive days off on either Friday and Saturday or Saturday and Sunday. Schedules are variable and may include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance, and overnight travel may be required in some locations. The starting rate is $22.19 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license and a good driving record.
- DOT certification; must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills and proficiency with Microsoft Office applications.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming and friendly environment that encourages volunteer donors to return.
- Maintain attention to detail so collected blood meets goals and regulatory requirements and can be safely transfused.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- May drive Red Cross vehicles.
- Follow safety procedures during the blood collection process.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days a year, based on job type and tenure.
- 11 paid holidays, comprising six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
