Blood Collection Staff – Customer Service

American Red Cross • San Leandro, CA

8d

About The Position

Blood Collection Staff use healthcare and/or customer service skills to assist with every step of the blood collection process. Staff work with a team to transport and set up equipment at blood collection sites in local communities, create a welcoming and comfortable experience for volunteer donors, and follow safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is offered, with opportunities to build healthcare skills and develop a career at the American Red Cross.

Staff may drive Red Cross vehicles and help set up and tear down equipment at donation sites. The position has a variable schedule that may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The role may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Requirements

• High school diploma or equivalent.
• At least one year of prior phlebotomy experience.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license and a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• May need to be at least 60 inches tall to safely operate Red Cross vehicles.
• Basic computer skills.
• Proficiency with Microsoft Office applications.

Nice To Haves

• Prior experience with complex blood collection procedures.
• Prior leadership experience in a healthcare setting.

Responsibilities

• Personally connect with donors, listen to their stories, and explain the impact of their donations.
• Work with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain attention to detail so collected blood meets goals and regulatory requirements and can be safely transfused.
• Work with the team to transport, set up, and tear down equipment at donation sites.
• May drive Red Cross vehicles.
• Follow safety procedures throughout the blood collection process.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED