Blood Collections Team Lead (Mobiles)
About The Position
The Blood Collections Team Lead supports blood collection operations at a donor center by combining leadership and healthcare/customer-service skills. The role coaches, mentors, and instructs blood collection staff and serves as a point of support for the team while also performing blood collection duties, including phlebotomy. The position requires working independently, maintaining attention to detail, and understanding daily operations to help ensure collected blood meets regulatory requirements. Paid phlebotomy training is provided; prior phlebotomy experience is preferred.
Requirements
- Associate degree or an equivalent combination of education and related experience; the posting specifies 18 months to four years of related work experience for the equivalent combination.
- At least one year of leadership experience in environments involving public interaction.
- Customer service experience, effective verbal communication, and public relations skills.
- A current valid driver's license and good driving record may be required.
- Physical ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills and proficiency with Microsoft Office applications.
Nice To Haves
- Prior phlebotomy experience.
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience in a healthcare setting.
Responsibilities
- Lead the team and drive results through excellent customer service.
- Model professionalism and compassion while representing the American Red Cross to the public.
- Work as a lead or charge at the donor center when instructed and conduct phlebotomy.
- Work independently with attention to detail and apply knowledge of daily operations to help ensure collected blood meets regulatory requirements.
- Coach, mentor, instruct, and serve as a resource for blood collection staff.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days a year, based on job type and tenure.
- Eleven paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
