Team Captain (Supervisor)

DICK'S Sporting Goods•Morristown, TN

19h

About The Position

The Team Captain of Operations leads store operations across on-field and off-field execution to provide a consistent, athlete-ready experience. The role coaches teammates in merchandising, pricing, and signage on the sales floor while supporting inventory, fulfillment, and stockroom processes. It manages priorities and guides the team toward operational excellence through accuracy, efficiency, and teamwork, directly supporting the athlete experience. The Team Captain works with the Store Manager and Assistant Store Manager to develop and execute plans for assigned departments, manage staffing and schedules, and deliver operational and merchandising initiatives within budgets and financial goals. When serving as the sole leader in the building, the Team Captain acts as Head Coach and oversees general store operations, including opening and closing procedures, Front End and Cash Office functions, and teammate supervision. The role also recruits, hires, onboards, trains, coaches, develops, and manages teammates; supports performance reviews and promotional recommendations; and enforces company policies, safety practices, loss prevention, and applicable external requirements. DICK’S Sporting Goods describes its workplace as inclusive and diverse and emphasizes welcoming, respectful experiences for teammates and athletes.

Responsibilities

Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, knowledgeable information about products and assortment.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit-card enrollment.
Collaborate with the Store Manager and Assistant Store Manager on 30-60-90 day plans for assigned departments and develop working plans for operational initiatives, staffing, hiring needs, and merchandising sets within budgets and financial goals.
Execute plans, assess their effectiveness, and adjust them using independent judgment and analysis.
When the sole leader in the building, act as Head Coach and oversee store operations, including opening and closing, Front End and Cash Office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports, assign work according to skill levels, track progress, and adapt to changing store priorities.
Create and adjust schedules for direct reports to address athlete traffic and operational needs while meeting payroll and financial goals.
Source, interview, hire, onboard, and retain an appropriate number of direct reports in areas of oversight.
Train, coach, give feedback to, develop, recognize, and motivate teammates throughout their employment.
Manage teammate performance, including annual reviews, promotional recommendations, accountability, and termination recommendations.
Create a welcoming and respectful store environment for teammates and athletes.
Follow and enforce safety, loss-prevention, standard operating, and other company policies and procedures, as well as applicable laws and external guidelines.